The following conditions must be met for any returns or exchanges to be accepted.
- Request must be made within 7 days upon receiving your order.
- Item must be in original condition with no visible signs of wear or use.
- Item does not have to be vacuumed sealed when returning.
Kindly ensure that the items are packed properly when returning them.
The return address will be provided in our email correspondence with you. Returned items are your responsibility until we have confirmed receipt of the item. The cost of delivery returns is paid by the customer.
An email update will be sent once we have received and processed your return item(s).
All refunds will be done via store credits only.
It may take up to 7 business days to be reflected in your account.
If you do not have an account with us, please create one for us to process the refund.
+ Incorrect / Defective Product
We will do a one-for-one exchange, no questions asked.
However, should the item be out of stock, you may select another item (price to be equivalent or less than the product) or opt for credits into your account.
The shipping cost will be covered by us.
Please attach the following in your email/message to us:
- Subject to read (Defective product - Invoice Number #xx)
- Reason for exchange
- Please state if you would prefer a one-for-one exchange or a refund of store credits
- Photos of the defect / damage parts
+ ExclusionsThe following are not eligible for returns or exchange:
- Sale & promotional items
- Purchases made with promotion codes and gift cards.
First time buyers are not eligible for returns/refunds of products purchased using the first time buyer discount code but we will be happy to assist with an one for one exchange.
+ Colour DisclaimerWe make every effort to capture images of our products as accurately as possible.
Please be aware that actual product colours may vary from our pictures due to several reasons including but not limited to1) Lighting that the product was shot in
2) Individual monitor settings
3) Personal colour perception
We cannot guarantee that the colour you see accurately portrays the true colour of the product.